Front Office Manager

$33,280 - $39,520/Yr

Tru By Hilton Lewisville Tx - Lewisville, TX

Full-time - Mid Level

Lewisville, TX

About the position

The Front Office Manager (FOM) at Tru By Hilton in Lewisville, TX, is responsible for overseeing the operations of the Front Desk, ensuring guest satisfaction, accurate financial reporting, and efficient staff management. This role involves supervising Front Desk personnel, maintaining hotel standards, and assisting the General Manager with various tasks related to front desk operations.

Responsibilities

• Oversee all activities and operations of the Front Desk to ensure excellent guest satisfaction and accurate financial collection.
• Monitor the tasks of Front Desk personnel, set goals, and develop plans to improve service.
• Create staffing schedules and delegate assignments to maximize efficiency among staff.
• Assist the General Manager with delegation of front desk tasks.
• Ensure clean and welcoming hotel rooms and environment for guests.

Requirements

• Bilingual and multilingual communication skills.
• Experience in hospitality and customer service.
• Strong writing skills and ability to communicate effectively both orally and in writing.
• Proficient in computer skills and property management systems.
• Ability to lead a small team and handle guest complaints professionally.

Benefits

• Employee discount