Front Office Manager

$55,000 - $65,000/Yr

Courtyard Newark Silicon Valley Hotel - Newark, CA

Full-time - Mid Level

Newark, CA

101-250 employees

About the position

As the Front Office Manager at Courtyard Newark Silicon Valley, you will play a pivotal role in leading our dynamic team to provide outstanding customer service and deliver an exceptional experience to every guest at our hotel. This position is not just about managing the front desk; it encompasses overseeing the entire guest services operation, including reservations and audits, while working closely with your team to ensure that every guest feels valued and appreciated. You will set the tone for the guest experience by demonstrating leadership and exceptional service standards, which are integral to our hotel’s success. In this role, you will be responsible for training and coaching team members, ensuring that they are equipped with the skills and knowledge necessary to excel in their roles. You will also be involved in daily operations, working side-by-side with your team to address guest needs and resolve any issues that may arise. Your ability to communicate effectively and coordinate work efforts will be crucial in achieving high levels of guest and team member satisfaction throughout the hotel. Our TEAM culture is built on the principle that Together Everyone Achieves More. We encourage each individual to strive for excellence and to uncover new reasons to love their work every day. As a Front Office Manager, you will embody this culture, motivating your team to achieve their best while fostering a positive and energetic work environment. This position requires a high level of reliability, the ability to multi-task, and the capacity to work under pressure, especially during peak times. Full availability is essential, as you will need to work varied hours, including nights, weekends, and holidays.

Responsibilities

• Lead and manage the front office team to ensure exceptional guest service.
• Train and coach team members in guest services operations.
• Oversee daily operations of the front desk, reservations, and audits.
• Set the tone for the guest experience through exemplary service.
• Communicate effectively with team members and other departments to coordinate efforts.
• Perform quality work within deadlines with or without direct supervision.
• Handle guest inquiries and resolve issues promptly and professionally.

Requirements

• Previous 2+ years' of Front Office Manager experience in a branded hotel environment.
• College degree or coursework in hospitality related field preferred.
• Strong knowledge of software applications, especially Microsoft Office and hotel-specific platforms.
• Fluency in English; additional languages preferred, with Spanish being beneficial.
• Excellent verbal and written communication skills.
• High energy with effective and influential people skills.
• Strong leadership skills and the ability to motivate others.
• Superior interpersonal and customer service skills.
• Reliable with the ability to multi-task and work under pressure.
• Full availability required, including nights, weekends, and holidays.

Nice-to-haves

• Experience with hotel-specific platforms such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack.

Benefits

• Bonus Eligible
• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity