Front Office Manager

Lodging Dynamics Hospitality Group - Lakewood, CO

Full-time - Entry Level

Lakewood, CO

Accommodation

About the position

The Front Office Manager is responsible for overseeing the front desk operations at the Fairfield Inn and Suites, ensuring exceptional guest service and efficient management of front desk staff. This role involves defining objectives, training staff, managing schedules, and handling administrative tasks to enhance the overall guest experience.

Responsibilities

• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records, among others, as needed.
• Responding to and resolving guest service requests.

Requirements

• Bachelor of Science degree in hospitality or related field
• Minimum of 1 year experience as a front desk manager
• Good understanding of procedures and practices in the hospitality industry
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• The ability to provide exceptional customer service
• Good leadership and training abilities.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off (PTO)
• 401(k)
• Pet insurance
• Travel discounts at hotel partners and franchises
• Leadership development program and growth opportunities