Front Office Manager

$60,000 - $60,000/Yr

Marriott International - Delray Beach, FL

Full-time - Mid Level

Delray Beach, FL

Accommodation

About the position

The Front Office Manager at Marriott International, Inc. is responsible for overseeing the front office operations of the Aloft Delray Beach hotel. This role focuses on maintaining high standards of guest service, ensuring compliance with corporate policies, and fostering a positive work environment for staff. The manager will lead the front office team, handle guest complaints, and ensure proper staffing and training to enhance guest satisfaction and operational efficiency.

Responsibilities

• Maintain standards of guest services and a consistent guest experience as required by Samar Hospitality and Marriott.
• Ensure all Front Office team members are trained in and comply with corporate policy and procedure.
• Maintain open and clear communication with all internal departments.
• Ensure proper and appropriate staffing in all areas at all times.
• Schedule to business needs according to forecasted occupancy.
• Create a culture of profitability, guest satisfaction, and employee satisfaction.
• Implement, monitor, and meet goals for guest service membership.
• Assist in handling all complaints and incidents and communicate with management.
• Have complete knowledge of hotel services, outlet hours of operation, and knowledge of the area.
• Be familiar with and able to direct all fire, life, and safety procedures and train staff in appropriate fire, life, and safety procedures.

Requirements

• Must have at least 5 years of Hotel Front Desk experience.
• Knowledge of Marriott Brand standards is a plus but must have branded hotel background.
• Proficiency in both hotel PMS systems and outlet POS systems required.
• Must have a ‘hands on' style of management.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan