FRONT OFFICE OPS MANAGER - HOME2 - NASHVILLE

$50,000 - $60,000/Yr

Home2 - Nashville, TN

Full-time - Mid Level

Nashville, TN

Accommodation

About the position

The Front Office Operations Manager at Home2 in Nashville is responsible for overseeing the front desk operations and ensuring high-quality service for guests. This role involves managing various functional areas such as reservations, guest registration, and guest accounting, with the goal of maximizing hotel profits and maintaining operational standards. The manager will supervise staff, handle guest complaints, and contribute to the overall guest satisfaction and profitability of the hotel.

Responsibilities

• Supervise Front Desk staff including hiring, firing, performance evaluations, training, and development.
• Schedule staff according to labor standards and forecasted occupancy.
• Maintain standards of guest service quality.
• Contribute to the profitability and guest satisfaction perception of other hotel departments.
• Increase level of guest satisfaction by delivering an improved product through employee development and quality image.
• Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
• Develop short-term and long-term financial and operational plans for the guest service department.
• Participate in the preparation of the annual hotel budget.
• Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security, and emergency procedures.
• Receive departmental related guest complaints and ensure corrective action is taken.
• Ensure staff uses guest interaction skills.
• Reward employees who meet/exceed guest expectations.

Requirements

• Bachelor's Degree in Management, Hotel Administration, Business or related field.
• Minimum 1 year experience on night audit.
• 2 years experience in front desk operations.
• 1 year experience in either direct sales or retail trade; OR an equivalent combination of education and experience.