Front Office Physical Therapy Specialist PRN

Concentra - Monroe Township, NJ

Full-time - Entry Level

Monroe Township, NJ

Ambulatory Health Care Services

About the position

The Front Office Physical Therapy Specialist PRN at Concentra plays a crucial role in supporting the therapy team by managing patient referrals, scheduling, and ensuring a welcoming environment for patients. This position is essential for maintaining the efficiency of the therapy department and enhancing patient care through various administrative and clerical tasks.

Responsibilities

• Obtain timely authorizations from clients and/or insurance carriers for therapy treatments as prescribed by clinicians.
• Utilize the electronic referral module to maintain records for all active referrals, detailing referral status and correspondence.
• Process referrals utilizing company tools to ensure compliance with state guidelines or client-specific directions.
• Work with medical and therapy leadership to ensure adherence to the medical model regarding therapy referrals.
• Report any denials or delays to leadership as needed.
• Schedule authorized visits according to clinician referrals without exceeding authorized limits.
• Contact patients who miss appointments and report missed appointments to employers.
• Document any cancelled or rescheduled appointments in the patient's EMR and evaluate cases for potential closure as inactive.
• Perform clerical tasks associated with patient care and record keeping, ensuring documentation accuracy.
• Cross train to perform front office duties including greeting patients, obtaining authorizations, and managing check-in/out processes.
• Manage daily therapy supply inventory and maintain cleanliness of treatment areas and equipment.
• Maintain therapy equipment and complete corresponding maintenance logs.

Requirements

• High School Diploma or equivalent education.