Front Office Receptionist/Medical Records

$41,600 - $41,600/Yr

Primary Care Office - Trenton, NJ

Part-time - Entry Level

Trenton, NJ

About the position

The Front Office Receptionist/Medical Records position is a part-time role located at 40 Fuld Street, Trenton, NJ, primarily serving the outpatient medical specialties of Cardiology and Primary Care. The role involves a variety of responsibilities aimed at ensuring a smooth and efficient front office operation. The receptionist will be the first point of contact for patients, greeting them warmly and assisting them with their needs. This includes scheduling appointments, maintaining patient records, and managing inquiries both in person and over the phone. The receptionist will also be responsible for keeping patient appointments on schedule by notifying healthcare providers of patient arrivals and any service delays. Upon patient arrival, the receptionist will scan insurance cards and IDs, update patient registration information, and provide necessary forms for patients to fill out. A key part of the role is to assist patients in understanding new patient forms, such as HIPAA and Advance Directives, especially for older patients who may require additional explanation. The receptionist will confirm patients' pharmacy details, addresses, and phone numbers, making any necessary changes to their registration. In addition to these duties, the receptionist will maintain the reception area, ensuring it is welcoming and comfortable for patients. This includes anticipating patients' anxieties, answering their questions, and providing support in emergencies. The role also involves maintaining office inventory and equipment, checking stock levels, and anticipating needed supplies. The receptionist will protect patients' rights by maintaining confidentiality regarding their medical, personal, and financial information, and will follow established policies and procedures to maintain operations. The position contributes to the overall team effort by accomplishing related results as needed, including checking out patients, scheduling follow-up appointments, and managing referrals and prescriptions.

Responsibilities

• Greet and assist patients and visitors in person and over the phone.
• Schedule appointments and maintain patient records and accounts.
• Notify providers of patient arrivals and remind them of service delays.
• Scan insurance cards and IDs upon patient arrival and update registration information.
• Assist patients in understanding new patient forms such as HIPAA and Advance Directive.
• Confirm patients' pharmacy, address, and phone number, making necessary changes in registration.
• Comfort patients by anticipating their anxieties and answering their questions.
• Maintain the reception area to ensure a welcoming environment.
• Check office inventory and equipment, anticipating needed supplies.
• Respond to emergencies and help patients in distress.
• Maintain confidentiality of medical, personal, and financial information.
• Follow policies and procedures to maintain operations.
• Accomplish related results as needed to contribute to team effort.

Requirements

• High school diploma or equivalent.
• Knowledge of medical terminology, procedures, and diagnosis.
• Knowledge of computer and relevant software applications.
• Understanding of general administrative and clerical procedures.
• Working knowledge of healthcare insurance (preferred).
• Bilingual skills preferred.
• 1 year of customer service experience (preferred).
• 1 year of computer skills experience (preferred).

Nice-to-haves

• Bilingual skills preferred.

Benefits

• Competitive hourly wage starting from $20.00 per hour.
• Flexible working hours with expected hours between 25 - 35 per week.