Front Office Receptionist - Medical

North Side Christian Health Center - Pittsburgh, PA

- Entry Level

Pittsburgh, PA

Ambulatory Health Care Services

About the position

As the face of NSCHC, demonstrates exceptional customer service skills. Optimizes patients' satisfaction, provider time and exam room utilization through effective scheduling and registration.

Responsibilities

• Greets all incoming patients/visitors
• Manages patient check in process for pediatric and adult patients, as well as dental patients on occasion
• Verifies patient medical insurance prior to appointment
• Updates patient demographics and medical insurance information in eCW
• Scans medical insurance cards and ID, as well as sliding fee scale application and income affidavit if applicable
• Determines sliding scale fee amount for uninsured patients
• Enters all data into patient profile and UDS screen
• Manages no show patients by reaching out and rescheduling their missed appointment
• Maintains patient engagement by encouraging patients to complete Patient Satisfaction Survey and by enrolling them on patient portal
• Collects co-pays/payments on accounts and performs daily, accurate cash reconciliation
• Answers telephones, documenting all pertinent information in patient charts
• Schedules appointments for pediatric and adult patients, specifying exact reason for visit within appointment notes
• Manages phone voicemail mailboxes daily
• Scans new information for patient into eCW, including correspondence, labs, results, and medical history
• Manages incoming faxes as needed
• Faxes referrals and correspondence to hospitals and physicians as needed
• Assists with outgoing mail and incoming mail distribution
• Assists the patient during the check-out process; scheduling next appointment, etc.
• Analyzes what patients scheduled the next day will need during registration process, and prepares paperwork packets accordingly for each patient
• Brings any related scheduling concerns to the attention of Practice Coordinator and/or Clinical Director
• End of day tasks such as printing next day's schedule, locking the front doors during weekday evening and Saturday shifts, turning phones over to the answering service, deposit all copay/reports in safe
• Reviews and addresses jellybeans in eCW, both addressed to self and addressed to Front Office
• May be required to participate in departmental and organizational quality improvement projects
• Other duties as assigned by Practice Coordinator or Clinical Director

Requirements

• 1-2 years previous experience in a medical clerical role including data entry
• Proficiency in Windows Excel, Microsoft Word
• Must have basic computer skills, including with EMR (electronic medical record)
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal
• Proof of COVID-19 vaccination
• Annual influenza vaccine

Nice-to-haves

• Ability to work under pressure with tight deadlines
• Excellent oral and written communication skills; understanding of medical terminology
• Must have excellent people and customer service skills
• Prolonged sitting and/or standing and moving about throughout the workday; extensive keyboarding
• Local travel between clinic sites
• Work evening and weekend hours when needed, usually on a rotational basis with the rest of the front office receptionists
• Attends a minimum of one outreach event per calendar year
• Commitment to NSCHC faith-based mission to provide care to all who request it, without judgment