Front Office Receptionist/Scheduler

About the position

The Front Office Receptionist/Scheduler is responsible for managing the front desk operations of the clinic, serving as the first point of contact for patients and visitors. This role involves a variety of administrative and clerical tasks, ensuring a welcoming environment and efficient office operations. The Receptionist will greet patients, coordinate appointments, handle phone calls, and provide essential support to the organization while maintaining a professional demeanor.

Responsibilities

• Greet and welcome guests as soon as they arrive at the clinic
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Schedule appointments
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Requirements

• Experience as a Receptionist, Front Office Representative, or similar role is a bonus
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school diploma or equivalent

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance