Front Office Representative - CHC

About the position

Sovah Health is looking for the ideal candidate who will be the first line of contact for a patient in the medical office. This position serves as the liaison between the physician and the patients. Information is gathered from the patient and entered into the computer system to create an encounter record. The role is responsible for upfront collections and delivers customer service support to staff, patients, families, and visitors. Responsibilities include greeting patients and visitors, registering patients, verifying patient information, explaining and obtaining necessary signatures, answering, screening, and routing telephone calls on a multi-line phone system, communicating with the answering service, ensuring reminder phone calls are done daily, collecting patient co-payments, deductibles, and payments, assisting patients with account balances and questions, reconciling cash/payment drawer for daily bank deposits, following through on MD orders by providing work excuses, obtaining medical records, and assembling and maintaining patient records and charts.

Responsibilities

• Greets patients and visitors.
• Registers patients and verifies patient information.
• Explains and obtains necessary signatures from patients.
• Answers, screens, and routes telephone calls on a multi-line phone system.
• Communicates with the answering service and ensures reminder phone calls are done daily.
• Collects patient co-payments, deductibles, and payments.
• Assists patients with account balances and questions.
• Reconciles cash/payment drawer and prepares daily bank deposits.
• Follows through on MD orders by providing work excuses and obtaining medical records.
• Assembles and maintains patient records and charts.

Requirements

• High school diploma or equivalent required.
• Requires critical thinking skills and decisive judgment.
• Ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• One (1) year of experience with office functions or customer service preferred.
• Two (2) years of Medical Office experience preferred.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional development, Growth opportunities, and Mentor-based training
• And much more…