Front Office Representative, SAMF Surgical Services, Full Time

About the position

The Front Office Representative at SAMF Surgical Services serves as the first point of contact for patients, creating a welcoming and professional impression of the medical office. This role is essential in facilitating communication between patients and clinical staff, ensuring excellent customer service both in person and over the phone. The representative must embody the organization's core values, demonstrating discretion, diplomacy, and a collaborative spirit in all interactions.

Responsibilities

• Provide excellent customer service to patients via phone and in person.
• Act as the first point of contact for the medical office, creating a positive first impression.
• Collaborate with clinical and service staff to support direct patient services.
• Exhibit flexibility and a positive attitude in all interactions.
• Maintain discretion and professionalism in patient and staff communications.

Requirements

• High school diploma or GED is required.
• Two years of prior experience as a healthcare front office assistant/receptionist is preferred.
• Current American Heart Association (AHA) Healthcare Provider CPR certification is required.
• Strong computer skills with proficiency in medical systems are required.
• Ability to operate general office business machines (e.g., fax, copiers) is required.
• Attention to detail and ability to multi-task is required.
• Strong planning and organizational skills, with the ability to work independently and as part of a team, are required.

Nice-to-haves

• Knowledge of medical terminology is preferred.