Front Office/Sales Manager

$33,280 - $39,520/Yr

Home2 Suites by Hilton Springfield, Illinois - Springfield, IL

Full-time - Mid Level

Springfield, IL

About the position

The Front Office/Sales Manager at Home2 Suites by Hilton will assist the General Manager in overseeing the front office and sales operations of the hotel. This role is crucial for delivering outstanding guest service and achieving financial profitability. The manager will supervise front desk operations, ensure guest satisfaction, and implement effective sales strategies to maximize revenue and market share.

Responsibilities

• Supervise and direct front desk operations, ensuring efficient and courteous guest service.
• Manage, train, and support front office staff to deliver high-quality service and maintain operational standards.
• Handle guest reservations, check-ins, and check-outs, ensuring accuracy and efficiency.
• Resolve guest issues in a timely and professional manner to ensure guest satisfaction.
• Oversee the daily operations of the front office, including managing room inventory and ensuring effective communication with housekeeping and other departments.
• Implement and monitor front office procedures and protocols to maintain consistency and quality.
• Develop and implement sales strategies tailored to new hotel ramp-up, focusing on establishing a strong market presence and driving initial bookings.
• Identify and cultivate relationships with potential clients, including corporate accounts and event organizers.
• Conduct sales calls including cold calling and site visits.
• Negotiate contracts to secure new business opportunities.
• Ensure all leads are responded to promptly, within a defined timeframe.
• Oversee the management of group blocks, including coordination with group organizer, execution of contracts and management of group block in Property Management System.
• Establish and maintain close relationships with major accounts, tourism and business associations, and community leaders to develop positive rapport and ensure repeat business.

Requirements

• Previous experience in a hotel front office management and/or sales role.
• Strong leadership skills with the ability to motivate and manage a team.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency with hotel management software and Microsoft Office applications.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• A degree in Hospitality Management, Business, or a related field is preferred.

Benefits

• Employee discount
• Flexible schedule
• Paid time off