Hilton - Orlando, FL
posted about 2 months ago
Full-time - Mid Level
Orlando, FL
501-1,000 employees
Accommodation
About the position
The Front Office Supervisor at Waldorf Astoria Orlando is responsible for overseeing the daily operations of the Front Office team, ensuring exceptional guest service and financial profitability. This role involves assigning tasks, supervising team performance, and addressing guest inquiries and complaints to maintain high standards of service.
Responsibilities
- Assign work and supervise team member performance in all Front Office procedures including guest check-in and check-out, lobby traffic and flow, luggage assistance, and telephone operator services.
- Respond to guest inquiries and resolve issues and complaints in a timely, friendly, and efficient manner.
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
- Schedule, assign daily work, lead pre-shift meetings, and inform and train team members.
- Monitor, observe, and assist in evaluating team member performance.
- Monitor lobby traffic and adjust staffing accordingly.
Requirements
- Experience in a supervisory role within the hospitality industry.
- Strong customer service skills and the ability to resolve guest complaints effectively.
- Ability to lead and train team members in Front Office operations.
- Excellent communication and interpersonal skills.
Nice-to-haves
- Previous experience in a luxury hotel environment.
- Familiarity with hotel management software.
Benefits
- Medical Insurance Coverage Available for you and your family.
