Front Office Supervisor

Cheyenne International - Cheyenne, WY

Full-time - Entry Level

Cheyenne, WY

Food and Beverage Retailers

About the position

The Front Office Supervisor at Little America Hotel & Resort is responsible for overseeing front office operations, ensuring guest satisfaction, and maximizing financial performance. This role involves supervising staff, managing guest relations, and maintaining efficient check-in and check-out processes. The supervisor will also provide training and support to team members while upholding high service standards.

Responsibilities

• Assist the Front Office Manager in administering front office functions and supervising staff.
• Direct and work with managers and employees to ensure efficient check-in and check-out processes.
• Manage guest relations and serve as the primary contact for hotel inquiries.
• Understand and manage hotel room inventory to maximize revenue.
• Provide training to new and existing employees.
• Motivate team members to participate in upselling procedures to grow revenue.
• Train and uphold Grand America Service standards in conjunction with Forbes 5-star service standards.
• Perform cashier duties and upsell in the gift shop as needed.

Requirements

• 1+ years of property management software experience (Opera preferred).
• Experience with forecasting for operations.
• Total understanding of all hotel front office procedures.
• Knowledge of guest services and hotel services, policies, or operations.
• Fluency in oral and written English.

Nice-to-haves

• Experience in time management and conflict resolution.
• Familiarity with hospitality economics and guest service standards.

Benefits

• 401(k) with 6% match
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Health insurance
• Life insurance
• Long term disability
• Generous paid time off
• Tuition reimbursement program