Front Office Supervisor

$44,720 - $46,800/Yr

Kimpton Hotels & Restaurants - Santa Barbara, CA

Full-time - Entry Level

Santa Barbara, CA

Accommodation

About the position

The Front Office Supervisor is responsible for overseeing all aspects of front office operations, ensuring a high level of guest service and satisfaction. This role involves leading the front desk team, managing guest check-ins and check-outs, and maintaining effective communication with other hotel departments. The supervisor will also handle guest situations professionally and ensure that all staff adhere to company policies and standards.

Responsibilities

• Lead all aspects of Front Office operations by setting and maintaining a high level of guest service.
• Provide timely and courteous service to all guests, encouraging repeat business.
• Assist guests upon check-in and provide great service throughout their stay.
• Meet with staff to gather pertinent information at the start of the shift and review the Front Desk logbook.
• Review all arrivals and departures, noting special requests and ensuring billing accuracy.
• Ensure all shifts are covered as scheduled and cover as necessary.
• Follow established key control policy and credit policies, and be knowledgeable of fire and emergency procedures.
• Ensure completion of the desk agents' AM/PM checklist.
• Handle guest situations in a calm and professional manner.
• Maintain professional contact via telephone with all other hotel departments.
• Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
• Maintain cleanliness and organization of back office, front desk, and inventory of office supplies.
• Counsel and coach employees when necessary, using accurate documentation and techniques.
• Ensure all employees complete their duties before departing and are posted at their stations on time.
• Accountable for training and daily monitoring of all service levels and grooming standards.
• Accountable for meeting or coming in under payroll and expense budgets.

Requirements

• 2 years of related experience in hospitality or similar industry.
• High School Diploma is preferred.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance