Front Office Supervisor

$37,440 - $37,440/Yr

Stonebridge Companies - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Construction of Buildings

About the position

The Front Office Supervisor at Stonebridge Companies is responsible for ensuring exceptional guest satisfaction and operational efficiency at the hotel. This role involves training and managing front desk staff, addressing performance issues, and collaborating with the General Manager to meet and exceed guest satisfaction scores. The supervisor plays a key role in maintaining high standards of service and compliance within the front office operations.

Responsibilities

• Work with the hotel General Manager to achieve and exceed guest satisfaction scores.
• Responsible for satisfaction scores for front desk operations and address deficiencies immediately.
• Develop action plans with the corporate training department to achieve expected guest satisfaction scores.
• Train guest service agents on proper front desk procedures.
• Recruit, interview, and select qualified candidates for front desk positions in conjunction with the General Manager.
• Prepare weekly schedules for front office staff as needed.
• Address performance deficiencies of front office staff through coaching and disciplinary actions.
• Complete performance evaluations for front office staff in a timely manner.
• Post weekly guest satisfaction scores for hotel associates to review.
• Ensure guest service agents comply with uniform and grooming standards.
• Prepare required reports timely and ensure quality for corporate sharing.
• Manage inventory in the property management system effectively.
• Meet regularly with the night auditor to review work generated.

Requirements

• Bachelor's degree (B.A.) from a four-year college or university, or one to two years related experience and/or training, or equivalent combination of education and experience.
• Ability to read and interpret safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Knowledge of Microsoft Outlook, Word, and Excel.

Nice-to-haves

• Experience in the hospitality industry
• Strong leadership skills
• Ability to handle multiple tasks and prioritize effectively

Benefits

• Competitive pay
• Opportunities for career advancement
• Employee discounts on hotel stays