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Front Office Supervisor
$37,440 - $37,440/Yr
Sheraton Hotels & Resorts - Houston, TX
posted 2 months ago
Full-time - Entry Level
Houston, TX
Accommodation
About the position
The Front Office Supervisor at Sheraton Houston Airport is responsible for overseeing the daily operations of the front desk, ensuring a seamless experience for guests during check-in and check-out, and managing the front desk staff. This role emphasizes excellent customer service and adherence to hotel standards, making it ideal for an experienced front desk agent looking to take on a supervisory position.
Responsibilities
- Oversee daily operations of the front desk.
- Manage front desk staff and ensure smooth check-in and check-out processes.
- Handle guest inquiries and coordinate reservations.
- Maintain guest satisfaction by providing excellent customer service.
- Uphold the hotel's standards and policies.
Requirements
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Attention to detail for accurate guest information and billing.
- Ability to work under pressure and meet deadlines.
- Leadership skills to manage and motivate a team.
- Proficiency with hotel management systems and reservation software.
Nice-to-haves
- Marriott brand experience preferred.
Benefits
- Competitive hourly wage of $18 per hour.
