Front Office

About the position

The Medical Front Office Receptionist plays a vital role in managing front office operations at Ventura Orthopedics. This position is essential for ensuring a positive experience for patients from their arrival at the clinic. The receptionist will handle various administrative tasks, serve as a liaison between patients and clinic staff, and ensure efficient office operations.

Responsibilities

• Receive patients and collect required records/payments.
• Answer questions and provide directions to patients.
• Serve as a liaison between patients and clinic staff.
• Understand services provided by individual clinicians.
• Check in patients and log in films received.
• Verify no-show appointments and collect balance payments.
• Schedule walk-in patients and verify daily cash logs.
• Maintain the lobby area and serve as a liaison between patients and medical assistants.
• Obtain E & B when needed and scan documents/IDs/insurance cards/verify claims address.
• Perform partial CPQ data entry and update MBC Form once per year.

Requirements

• High school diploma or GED.
• 1 year of related experience or training in a medical front office setting.
• Good communication skills.
• Good organizational skills.
• Empathetic and proactive with a strong commitment to customer service.
• Good computer skills including scanning, printing, copying, filing, emailing, and using eCW.