Front Store Systems Modernization - Manager

$66,330 - $145,860/Yr

CVS Health - Woonsocket, RI

Full-time - Mid Level

Hybrid - Woonsocket, RI

Health and Personal Care Retailers

About the position

The Manager of Front Store Systems Modernization at CVS Health plays a crucial role in enhancing front store operations through the adoption of innovative technology solutions. This position is responsible for developing and executing a comprehensive technology strategy that aligns with business objectives and improves customer experience. The manager will oversee modernization projects, manage vendor relationships, and ensure effective training and support for staff to facilitate the seamless integration of new technologies.

Responsibilities

• Own the development and execution of a prioritized technology roadmap.
• Lead the development and implementation of new technology enhancements, including creating requirement documents and leading meetings with key partners.
• Collaborate with key stakeholders in projects including Retail Operations, IT, Inventory Operations, Logistics, Finance, and other business owners.
• Regularly provide recommendations and updates to leadership regarding the FS Systems Modernization roadmap.
• Establish, update, and maintain a clear set of actions across retail, including interdependencies required to accomplish overarching goals.
• Identify new projects that will positively impact the colleague and customer experience.
• Employ strategic thinking and proactive action when developing projects, identifying potential risks and challenges in advance.
• Own the continuous improvement of programs and processes that drive service and productivity improvement in retail locations.
• Demonstrate agility to quickly pivot project goals to meet business needs.
• Lead and participate in meetings with corporate partners and retail executives.
• Own the coordination, best practices, and execution of operations strategy and FS experience.
• Act as a change agent within the team and leverage a results-oriented mindset to monitor improvements.

Requirements

• 5+ years of experience working in retail or a similar model.
• 5+ years of experience demonstrating strategic thinking and long-term planning aligned with organizational goals.
• 5+ years of project management experience from inception to project launch.
• 5+ years of experience creating technology solutions in a fast-paced environment, preferably in retail.
• Demonstrated high level of emotional intelligence and proven track record of high performance.
• Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong interpersonal and communication skills to influence and collaborate effectively.

Nice-to-haves

• 8+ years of experience working in retail or a similar model.
• 8+ years of experience demonstrating strategic thinking and long-term planning aligned with organizational goals.
• 8+ years of experience creating insight presentations from synthesized data with strong narratives and recommendations.
• 8+ years of project management experience from inception to project launch in a fast-paced environment.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Well-being programs and education assistance.
• Free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) and paid holidays.