FS Aftermarket Coordinator

Cimarron - Midland, TX

Full-time

Onsite - Midland, TX

Real Estate

About the position

The FS Aftermarket Coordinator is responsible for performing standard and advanced administrative tasks to support the Field Service and Aftermarket departments under the supervision of the Regional Operations Manager. This role requires a self-motivated individual with strong organizational and prioritization skills, who will ensure compliance with company policies while working on-site at the Field Service Center in Midland, TX.

Responsibilities

• Create SROs as needed and in a timely manner to ensure billing is not delayed.
• Review field technicians' time on daily work tickets submitted.
• Work with field technicians to resolve time-related issues and adjust as needed.
• Submit weekly time to field technicians for review and approval.
• Track and submit required documents concerning runtime, downtime, etc. in a timely manner.
• Assist in SRO processing outside of assigned region(s) as needed.
• Create excel spreadsheets for tracking jobs and related time.
• Provide support to supervisors and management as needed.
• Assist with scheduling and set-up for meetings involving employees or external customers/visitors.
• Attend mandatory safety meetings and support safety policy requirements.
• Lead and set an example for employees and visitors by supporting company guidelines and policies.
• Undertake general administration duties and enter data daily including updating information into Syteline.
• Generate and distribute reports both monthly and weekly for compliance and analysis purposes for field management team, customers, and/or sales as needed.
• Maintain customer information and specific requirements within Syteline and department records via excel spreadsheets.
• Actively engage with field technicians and Field Supervisor to ensure any concerns and/or service requests are proactively fulfilled and identify areas for improvements to contribute to process enhancements.

Requirements

• High School Diploma/GED
• 1-3 years of administrative experience
• Highly proficient with the latest versions of MS Office: Word, Excel, Outlook
• Good written/oral communication skills
• Ability to multitask and work in a fast-paced environment
• Ability to recognize and treat information with appropriate confidentiality
• Strong interpersonal skills and function as a strong team player
• Dependable, highly motivated and self-directed; able to work effectively with little supervision
• Process oriented, able to prioritize, organize and work on multiple tasks or projects simultaneously
• Willingness to work hours beyond the standard work week schedule when needed
• Instrumental in driving a safety-minded culture.