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Provide supervision and leadership for a team of technology support specialists that deliver a portfolio of audio-visual services. Act independently, working under the general direction of the Director, Education Technologies. Collaborate with faculty, students and staff to optimize audio-visual support needs. Provide operational support related to technology-enhanced spaces and special events, including the use of communication and collaboration tools, e.g., video streaming, web conferencing, lecture capture, etc. Represent FSM IT and serve as the primary AV systems support lead, which includes managing day-to-day support activities. Provide input into audiovisual system design, while promoting standard solutions that scale.
