FSO

S2Ssoft - Chattanooga, TN

Full-time - Entry Level

Remote - Chattanooga, TN

Professional, Scientific, and Technical Services

About the position

The position involves providing on-call support for IT issues during off-office hours and performing installations, moves, adds, changes, and disposals (IMACD) of IT equipment. The technician will work primarily from the office and is responsible for troubleshooting and resolving end-user IT issues, ensuring high-quality execution of IMAC processes, and maintaining strong customer service relationships.

Responsibilities

• Perform on-call support during off-office hours for P1/P2 tickets and scheduled activities.
• Travel to nearby sites as needed for support.
• Disconnect/reconnect computer workstations, peripherals, and phone equipment.
• Imaging and reimaging Windows operating systems for desktops and laptops.
• Safely move equipment using wheeled carts and vehicles.
• Manage IMACD and asset inventory tasks.
• Follow ESD safety precautions to prevent equipment damage.
• Provision operating systems and software onto workstations and laptops following documentation.
• Use remote desktop connectivity applications for support.
• Deliver and set up PC equipment for end-users.
• Utilize a trouble ticketing system to document work events and verify customer satisfaction.
• Provision and support wireless devices like Blackberry, Android, and iPhone.
• Troubleshoot and resolve IT issues for PCs, mobile phones, printers, and other devices.

Requirements

• Ability to perform on-call support during off-office hours.
• Hands-on experience with imaging Windows operating systems.
• Experience with IMACD tasks.
• Strong troubleshooting skills with Microsoft Windows operating systems.
• Proficiency in Microsoft Office Suite and installation of desktop software.
• Working knowledge of Microsoft Active Directory and GPO.
• Strong customer service skills.

Nice-to-haves

• Experience with Apple OS X.
• Advanced troubleshooting skills with hard drive encryption software.
• Experience supporting printers in an enterprise environment.

Benefits

• Overtime compensation for on-call support.
• Mileage reimbursement for travel to nearby sites.