FT Admissions Specialist

Cochise College - Sierra Vista Campus, AZ

Sierra Vista Campus, AZ

Executive, Legislative, and Other General Government Support

About the position

The Admissions Specialist is responsible for serving as the customer service lead for the registration counter, supporting student registration, admissions, record maintenance, and transcript services, while providing excellent customer service at the registration counter, via email and over the phone and for providing clerical and department records support to the Registrar and department staff. This position is open until filled, with applications reviewed upon receipt. The job posting may close at any time.

Responsibilities

• Serves as the lead customer services representative, performs exceptional customer services for students, employees, and public inquiries.
• Responds to calls concerning course offerings, registration, and assists in the preparation of admissions materials for prospective students.
• Assists students in the admissions and registration processes, ensuring students understand college policies and procedures concerning their student records.
• Maintains student records and systems with discretion and accuracy in accordance with internal policies and external regulations.
• Provides high-level organizational, administrative, and project support to department staff through maintenance and tracking of information.
• Oversees and supervises student employees; makes recommendations regarding department organization and process workflows.
• Coordinates the dual admissions process with partner institutions, serving as the liaison for other colleges and universities.
• Assists the international student coordinator with gathering and maintaining documentation required by USCIS.
• Maintains department fiscal records, including processing of purchase and travel requisitions, purchase orders, invoices, travel vouchers, etc.
• Performs other related duties as assigned.

Requirements

• Associate's degree from an institution accredited by an institutional accrediting body of higher learning recognized by the US Department of Education.
• Three years related experience.
• An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered.
• Knowledge of and ability to follow college policies and procedures.
• Knowledge of current technologies and word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications.
• Knowledge of the general proper operation of and the ability to use personal computers and standard office equipment.
• Knowledge of general office management practices.

Nice-to-haves

• Ability to communicate effectively, verbally and in writing, and to relate to others in a professional, helpful manner.
• Ability to relate to a diverse population and to maintain composure when faced with difficult situations.
• Ability to organize, prioritize, and follow multiple tasks through to completion with an attention to detail.
• Ability to work independently while contributing to team environment.
• Ability to analyze problems, identify solutions and take appropriate action.
• Ability to establish and maintain effective working relationships with supervisors, other department staff, students and the public.
• Ability to effectively identify and resolve problems and to maintain strict confidentiality related to sensitive information.
• Ability to work accurately, efficiently, and effectively with all types of data.
• Ability to work under pressure with frequent interruptions.