FT Assistant Manager Customer Service

$39,416 - $56,680/Yr

Hannaford Brothers Company - Winthrop, ME

Full-time

Winthrop, ME

Food and Beverage Retailers

About the position

The position involves overseeing the front-end operations of a Hannaford Supermarket, ensuring compliance with company standards, training associates, and maintaining effective communication within the department and store. The role emphasizes customer service, safety, and operational efficiency while managing various sales transactions and supporting the overall store environment.

Responsibilities

• Ensure department associates are properly trained by certified trainers.
• Maintain solid communication in the department, the store, and throughout the organization.
• Observe and ensure compliance with company sanitation, safety, and food safety standards.
• Support and comply with all company safety standards and policies.
• Communicate any needed equipment repairs or maintenance work needed.
• Ensure that all sales transactions are handled in accordance with company policies and legal requirements.
• Supervise the effective operation of the office/service desk/kiosk/front end/bottle room.
• Secure office and front-end cash drawers at all times when unattended.
• Have a total understanding of labor and productivity reports, scheduling, and ordering.
• Follow all Front End department standard practices to ensure efficient operations.
• Assist in conducting performance appraisals and service observations.
• Maintain a neat, well-groomed personal appearance at all times.
• Perform cashier and/or bagging functions as needed.
• Assist in special projects and perform other functions as assigned.

Requirements

• A high school graduate or equivalent preferred.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.
• Effective interpersonal and organizational skills.
• Desire and ability to lead and manage a team.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Strong problem-solving skills.
• Must meet minimum age requirements.

Nice-to-haves

• Promote customer goodwill by role modeling high standards in customer service.
• Treat all associates with fairness, dignity, and respect.
• Assist in managing the Front End operations in accordance with established department standard practices.
• Assist in managing work schedules to maintain customer service standards.
• Fully utilize all Standard Practice Train Aids and Training Materials to train and develop associates.
• Use good judgment in delegation and follow-up for efficient performance of the department.
• Supervise performance of all duties and responsibilities of all Front End associates.
• Assist the Manager of Customer Service in ensuring compliance with Anti-Money Laundering regulations.

Benefits

• Salary range is between $18.95 - $27.25 Hrly
• Equal opportunity in employment without regard to race, religion, color, sex, age, veteran status, national origin, sexual orientation, gender identity, disability, or any other characteristic protected by law.