FT Assistant Manager Customer Service

Food Lion - Aylett, VA

Full-time - Entry Level

Aylett, VA

10,001+ employees

Food and Beverage Retailers

About the position

The Assistant Manager of Customer Service at Food Lion is responsible for supporting store operations to achieve financial and sales goals while fostering strong relationships with associates and customers. This role emphasizes the importance of customer service and operational efficiency, ensuring a positive shopping experience and adherence to company standards.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout, and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy, and Culture.
• Support the achievement of budgeted financials, operating results, and Food Lion To-Go KPIs.
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible, and friendly customer service.
• Role model outstanding, friendly customer service and offer solutions that meet or exceed customers' expectations.
• Control store expenses through proper ordering, care for supplies and equipment.
• Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications.
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained.
• Ensure Front End schedules, including Food Lion To-Go, are written per standards to provide extraordinary customer service at all times.
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls efficiently.
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses.
• Ensure proper control of all store funds and company assets.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Record and report all associate and customer accidents in accordance with established Food Lion procedures.
• Ensure compliance with local, state, and federal regulations.
• Adhere to all company guidelines, policies, and standard practices.
• Provide recognition of accomplishments and offer constructive counseling when necessary.

Requirements

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a 'Certified Food Safety Manager' or will be required to attend company provided training and achieve accreditation within the first 90 days of employment.

Nice-to-haves

• Experience in team management.
• Knowledge of food safety regulations and practices.

Benefits

• Equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity or expression.