FT Brand Ambassador

Brobston Group - Hanover, NH

Full-time - Entry Level

Hanover, NH

About the position

The Full-Time Brand Ambassador at Brobston Group is responsible for delivering an exceptional customer experience that aligns with Ralph Lauren's brand expectations. This role serves as an entry point for future leadership opportunities within the company, emphasizing teamwork, inclusivity, and a customer-first mindset. The Brand Ambassador will engage with clients, support store initiatives, and contribute to a collaborative environment focused on sales and customer satisfaction.

Responsibilities

• Understands and delivers sales and profit performance, utilizing key tools and resources to drive selling.
• Supports the store in the execution of company initiatives.
• Participates in team training to achieve business results.
• Thinks creatively to engage clients and expand the customer base.
• Represents customer experience expectations in-store effectively.
• Delivers a consistent experience aligned with RL Brand expectations by supporting the company and store vision.
• Engages in store client initiatives and community outreach.
• Champions RL core values.
• Embraces RL 'More ways to shop' and new technology.
• Supports a collaborative environment with the customer at its core.
• Engages in networking and sourcing talent.
• Provides ongoing feedback to Management on successes and opportunities.
• Strengthens customer connectivity with alternative paths to purchase.
• Broadens customer accessibility to product discovery through digital means.
• Maintains exceptional productivity standards through store execution.
• Upholds all company policies and procedures.
• Provides necessary feedback to Management on category opportunities or needs.
• Ensures sales floor and all store standards are met at all times.

Requirements

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.
• Planning and prioritization/time management skills.