FT Brand Ambassador

Ralph Lauren Retail - Monroe, OH

Full-time - Entry Level

Monroe, OH

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Full-Time Brand Ambassador at Ralph Lauren, you will play a crucial role in delivering a customer-first mindset and providing a personalized shopping experience that exceeds customer expectations. This position is designed for individuals who are passionate about retail and eager to contribute to a team-oriented environment. You will be the face of the Ralph Lauren brand, embodying its values and ensuring that every customer interaction reflects the high standards of service that the company is known for. Your success in this role will pave the way for future leadership opportunities within the organization, allowing you to write your next great chapter in your career. In this role, you will be responsible for understanding and delivering on sales and profit performance, utilizing key tools and resources to drive selling. You will support the store in executing company initiatives and participate in team training to achieve business results. Creativity will be essential as you think of new ways to engage clients and expand the customer base. As a Brand Ambassador, you will represent the customer experience expectations in-store, ensuring that every interaction aligns with Ralph Lauren's brand standards. You will engage in store client initiatives and community outreach, championing the core values of Ralph Lauren. Embracing new technologies and the "More ways to shop" philosophy will be part of your daily responsibilities. You will foster a collaborative environment with the customer at its core, providing ongoing feedback to management regarding successes and opportunities for improvement. Additionally, you will strengthen customer connectivity through alternative purchasing processes and broaden product discovery through digital tools. Maintaining exceptional productivity standards and upholding all company policies and procedures will be critical to your success in this role.

Responsibilities

• Understand and deliver sales and profit performance, utilizing key tools and resources to drive selling.
• Support the store in the execution of company initiatives.
• Participate in team training to execute business results.
• Think creatively to engage clients and reach a wider customer base.
• Represent customer experience expectations in-store.
• Deliver a consistent experience aligned with Ralph Lauren brand expectations.
• Engage in store client initiatives and community outreach.
• Champion Ralph Lauren's core values.
• Embrace new technology and the 'More ways to shop' philosophy.
• Support a collaborative environment with the customer at its core.
• Engage in networking and sourcing talent.
• Provide ongoing feedback to management on successes and opportunities.
• Strengthen customer connectivity with alternative purchasing processes.
• Broaden customer accessibility to product discovery through digital tools.
• Maintain exceptional productivity standards through store execution.
• Uphold all company policies and procedures.
• Provide necessary feedback to management on category opportunities or needs.
• Ensure sales floor and all store standards are met at all times.

Requirements

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends, and may include overnight shifts and travel (as required).
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management, and co-workers.
• Planning and prioritization/time management skills.