FT BRAND AMBASSADOR

Ralph Lauren Retail - Aurora, IL

Full-time - Entry Level

Aurora, IL

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Full-Time Brand Ambassador at Ralph Lauren is responsible for delivering an exceptional customer experience while driving sales and supporting store initiatives. This entry-level position serves as a gateway to future leadership roles within the company, emphasizing teamwork, inclusivity, and a customer-first mindset.

Responsibilities

• Understand and deliver sales and profit performance, utilizing key tools and resources to drive selling.
• Support the store in executing company initiatives and participate in team training to achieve business results.
• Engage creatively with clients to expand the customer base and enhance the shopping experience.
• Represent customer experience expectations in-store consistently.
• Deliver experiences aligned with Ralph Lauren brand expectations and support the company vision.
• Participate in store client initiatives and community outreach efforts.
• Champion Ralph Lauren's core values and embrace new shopping technologies.
• Foster a collaborative environment focused on customer needs.
• Network and source talent for the store.
• Provide ongoing feedback to management regarding successes and opportunities for improvement.
• Strengthen customer connectivity through alternative purchasing processes and broaden product accessibility through digital means.
• Maintain exceptional productivity standards and uphold all company policies and procedures.

Requirements

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register and stand, move, and walk for multiple hours.
• Ability to work a flexible schedule, including days, evenings, weekends, and possibly overnight shifts and travel.

Nice-to-haves

• Proven track record of success in building and maintaining positive working relationships with customers, management, and co-workers.
• Strong planning and prioritization/time management skills.