FT Customer Experience Admin Coworking

$33,280 - $39,520/Yr

Serendipity Labs - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

Real Estate

About the position

The Customer Experience Admin at Serendipity Labs plays a crucial role in delivering exceptional customer service and maintaining a welcoming environment for members and guests. This position is focused on creating lasting impressions, managing daily operations, and ensuring that the workspace meets brand standards. The ideal candidate will have a passion for hospitality and a strong ability to engage with people, contributing to a positive community atmosphere within the coworking space.

Responsibilities

• Provide a warm and professional welcome to visitors and users of the lab at reception.
• Effectively handle phone and in-person requests for assistance.
• Anticipate member needs with keen attention to detail.
• Open and close the lab location to ensure readiness for business.
• Maintain the appearance of the lab, including reception, meeting rooms, and common areas.
• Perform light cleaning duties to uphold brand standards.
• Assist in delivering meetings and events, including setup and cleanup.
• Contribute to member events and foster community engagement.
• Assist with local marketing activities to generate interest in the lab.
• Maintain accurate member information in billing software.
• Act as a brand champion by being knowledgeable about all lab locations and services.

Requirements

• High school diploma or GED
• 1 year of experience in a hospitality position
• Strong communication skills (written and verbal)
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to perform low-impact physical tasks
• Strong organizational skills and attention to detail
• Ability to prioritize workload and work efficiently with minimal supervision

Nice-to-haves

• Experience in delivering high-level hospitality
• Event planning and execution experience

Benefits

• Commuter assistance
• Paid parental leave
• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• Referral program
• Paid sick time