FT Customer Experience Admin Coworking

Serendipity Labs - Orlando, FL

Full-time - Entry Level

Orlando, FL

Real Estate

About the position

The Experience Coordinator at Serendipity Labs plays a crucial role in delivering exceptional customer service and creating a welcoming environment for members and guests. This position is ideal for individuals who are passionate about hospitality and enjoy building long-term professional relationships. The Experience Coordinator is responsible for the daily operations of the lab, ensuring a seamless experience for all visitors while also contributing to the community through events and local marketing activities.

Responsibilities

• Provide a warm and professional welcome to visitors and users of the lab at reception.
• Effectively handle phone and in-person requests for assistance.
• Anticipate member needs with keen attention to detail.
• Open and close the lab location to meet brand standards.
• Maintain the appearance of the lab, including reception, meeting rooms, and common areas.
• Perform light cleaning duties to ensure the lab meets brand standards.
• Assist in delivering meetings and events, including set-up, catering, and clean-up.
• Create a community through contributions to member events and engagement activities.
• Generate interest in the lab through local marketing activities.
• Maintain accurate member information in billing software.
• Act as a brand champion by being knowledgeable about all lab locations and services.
• Serve as backup to other similar positions at nearby Serendipity Lab locations.

Requirements

• Strong reasoning, memory, and mathematics skills.
• Excellent written and verbal communication abilities.
• Ability to interact effectively with members, visitors, and lab staff.
• Good hearing for receiving detailed information through communication.
• Clear spoken expression of ideas.
• Ability to sit, stand, type, and view a computer screen for extended periods.
• Capability to perform low-impact physical tasks, including using stairs and lifting.
• Satisfactory pre-employment D.O.T drug test.
• High School Diploma or equivalent.
• Minimum 1 year experience in a hospitality position.

Nice-to-haves

• Experience in delivering a high level of hospitality and customer service.
• Strong organizational and communication skills.
• Ability to prioritize workload and work efficiently with minimal supervision.
• Knowledge of Microsoft Office suite, including Word, Excel, and Outlook.
• Experience in planning, managing, and executing events or meetings.

Benefits

• Competitive hourly rate
• Paid sick leave
• Potential bonus up to $500 per quarter
• 80% Paid Medical, Dental, Vision (Yearly Open Enrollment)
• 50% Paid Short-Term and Long-Term Disability
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Paid Parental Leave Policy
• 401K through TriNet & Empower Retirement Services
• Employee Assistance Program (EAP)
• Commuter Benefits
• Staff Discounts via TriNet Marketplace on hotel rates, car rentals, and more
• Generous Paid Time Off, Sick Time, and company paid holidays
• Educational Assistance Program for tuition reimbursement
• Employee Referral Program