FT Customer Experience Admin Coworking

Serendipity Labs - Rochester, NY

Full-time - Entry Level

Rochester, NY

Real Estate

About the position

The Experience Coordinator at Serendipity Labs plays a crucial role in delivering exceptional customer service and creating a welcoming environment for members and guests. This position is ideal for individuals who are passionate about hospitality and enjoy building long-term professional relationships. The Experience Coordinator is responsible for ensuring seamless daily operations, event execution, and maintaining the lab's appearance to meet brand standards.

Responsibilities

• Provide a warm and professional welcome to visitors and users of the lab at reception.
• Effectively handle phone and in-person requests for assistance.
• Anticipate member needs with keen attention to detail.
• Open and close the lab location to ensure readiness for business.
• Maintain the appearance of the lab, including reception, meeting rooms, and common areas.
• Perform light cleaning duties to uphold brand standards.
• Assist in delivering meetings and events, including setup, catering, and cleanup.
• Contribute to member events and foster community engagement.
• Assist with local marketing activities to generate interest in the lab.
• Maintain accurate member information in billing software.
• Act as a brand champion by being knowledgeable about all lab locations and services.
• Serve as backup to similar positions at other Serendipity Lab locations if applicable.

Requirements

• Strong reasoning, memory, and mathematics skills.
• Excellent written and verbal communication abilities.
• Ability to support and interact with members, visitors, and lab staff.
• Hearing ability to receive detailed information through oral communication.
• Clear spoken communication skills.
• Ability to sit, stand, type, and view a computer screen for extended periods.
• Ability to perform low-impact physical tasks, including using stairs and lifting.
• Satisfactory pre-employment D.O.T drug test.
• Minimum 1 year experience in a hospitality position.

Nice-to-haves

• Experience in delivering high levels of hospitality and customer service requests.
• Strong organizational skills and ability to prioritize workload.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

Benefits

• Competitive hourly rate
• Paid sick leave
• Potential bonus up to $500 per quarter
• 80% Paid Medical, Dental, Vision
• 50% Paid Short-Term and Long-Term Disability
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Paid Parental Leave Policy
• 401K through TriNet & Empower Retirement Services
• Employee Assistance Program (EAP)
• Commuter Benefits
• Staff Discounts via TriNet Marketplace
• Generous Paid Time Off, Sick Time, and company paid holidays
• Educational Assistance Program for tuition reimbursement
• Employee Referral Program