FT Customer Experience Manager

Michaels - Mansfield, TX

Full-time - Mid Level

Mansfield, TX

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Customer Experience Manager, you will play a pivotal role in enhancing the overall customer experience within our Mansfield store. Your primary focus will be to lead and inspire a team dedicated to providing exceptional service to our customers. You will be responsible for developing and implementing strategies that foster a customer-centric culture, ensuring that every interaction reflects our commitment to quality and innovation. This position requires a hands-on approach to managing daily operations, including overseeing customer service initiatives, training staff, and resolving customer issues effectively. In this role, you will collaborate closely with various departments to ensure that our customers receive a seamless shopping experience. You will analyze customer feedback and sales data to identify trends and areas for improvement, using this information to drive operational excellence. Additionally, you will be tasked with creating engaging in-store experiences that resonate with our customers, aligning with our brand values and mission. Your leadership will be crucial in motivating your team to achieve performance goals and maintain high standards of service. You will also be responsible for managing inventory levels, ensuring that products are readily available to meet customer demand. As a Customer Experience Manager, you will represent the voice of the customer within the organization, advocating for their needs and preferences in all business decisions.

Responsibilities

• Lead and inspire a team to deliver exceptional customer service.
• Develop and implement customer experience strategies.
• Analyze customer feedback and sales data to identify trends.
• Create engaging in-store experiences that align with brand values.
• Manage daily operations and oversee customer service initiatives.
• Train staff on customer service best practices and product knowledge.
• Resolve customer issues effectively and efficiently.
• Collaborate with other departments to enhance the customer experience.
• Manage inventory levels to ensure product availability.
• Advocate for customer needs within the organization.

Requirements

• Proven experience in a customer service or retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Experience in developing customer experience strategies.
• Proficiency in inventory management and operational processes.

Nice-to-haves

• Experience in a retail environment related to arts and crafts.
• Knowledge of customer relationship management (CRM) systems.
• Ability to speak multiple languages.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid time off and holidays
• Employee discounts on products
• Opportunities for professional development