FT Customer Experience Manager
Michaels•Salisbury, MD
494d
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About The Position
The Customer Experience Manager at Michaels is responsible for delivering a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. This role involves ensuring compliance with company policies, training and developing team members, and maintaining store recovery standards to uphold the brand's promises. The manager will also oversee cash reconciliation, inventory processes, and assist in executing shrink and safety programs while providing exceptional customer service.
