FT Customer Service Representative

$24,960 - $24,960/Yr

Planet Fitness - Fairview Park, OH

Full-time - Entry Level

Fairview Park, OH

101-250 employees

Amusement, Gambling, and Recreation Industries

About the position

The Customer Service Representative at Planet Fitness is responsible for delivering exceptional customer service to members and guests, ensuring a welcoming and supportive environment. This role involves various tasks such as answering phone calls, greeting members, processing transactions, and promoting fitness classes, all while maintaining a clean and safe club atmosphere. The position offers opportunities for career growth and development within the fitness industry.

Responsibilities

• Provide superior customer service to Planet Fitness members, prospective members, and guests.
• Answer phones in a friendly manner using an information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote unique fitness instruction classes (PE@PF) to active and new members.
• Ensure a clean, sanitized, and safe club environment.

Requirements

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Benefits

• Growth opportunities with over 90% of management starting as entry-level team members
• Competitive pay with scheduled hourly increases
• Shift-differential pay for select shifts
• Paid time off (PTO) for all employees
• 401K Retirement Fund with employer match up to 4%
• Health insurance options including health, dental, vision, and family life insurance
• 100% company-paid basic life insurance and short-term disability
• Employee Assistance Program
• Free employee Black Card Membership including one free for a direct family member