FT Evening Manager

Food Lion - Woodbridge, VA

Full-time - Entry Level

Woodbridge, VA

10,001+ employees

Food and Beverage Retailers

About the position

As the Evening Manager at Food Lion, you will play a crucial role in overseeing retail store operations during the evening hours. Your primary responsibility will be to make decisions that impact store associates, merchandise quality, and the level of service provided to customers. You will ensure that security, safety, and food safety conditions are consistently maintained at the highest levels. This position requires a strong commitment to customer service and the ability to lead and motivate a team to create an enthusiastic atmosphere that reflects Food Lion's Guiding Principles, Core Values, Vision, and Strategy. In this role, you will assist the Store Manager and Assistant Store Manager with the day-to-day operations of the store. This includes hiring, training, and developing associates, managing performance through coaching and appraisals, and maintaining an environment focused on fast and easy customer service. You will also be responsible for ensuring proper control of all store funds and company assets, observing and correcting unsafe conditions, and ensuring compliance with company guidelines and local, state, and federal regulations. You will utilize company tools such as financial reports, inventory systems, and business information systems to support the achievement of store budgeted financial and operating results. Your leadership will be essential in maximizing sales through excellent customer service and minimizing shrink through proper utilization of Standard Practices. Additionally, you will ensure that staffing schedules across departments meet business needs and that associates understand Food Lion's expectations and have the necessary tools and training to succeed. This position requires a commitment to continuous learning and development, as you will be expected to complete various training programs and maintain necessary certifications.

Responsibilities

• Assist the Store Manager and Assistant Store Manager with the day-to-day operations of the entire store
• Responsible for hiring, training, and developing associates
• Manage performance through performance management, coaching, appraisal and disciplinary efforts
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
• Provide leadership and motivation within the store to promote a culture reflective of Food Lion's Guiding Principles, Core Values, Vision and Strategy
• Ensure proper control of all store funds and company assets
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Observe and ensure compliance with company guidelines, policies, standard practices, security, safety, and food safety standards
• Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
• Support the achievement of store budgeted financial and operating results
• Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices
• Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures
• Ensure compliance with local, state and federal regulations
• Ensure that staffing schedules across departments meet the business needs
• Constant interaction with associates; ensure associates understand Food Lion's expectations and have the tools and training to be successful
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties and projects as assigned

Requirements

• High school graduate or equivalent
• Department Manager or equivalent experience required
• Strong understanding of store operations and total store merchandising techniques
• Excellent interpersonal, customer service and communication skills
• Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
• Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Desire and ability to lead and manage associates throughout multiple departments
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a 'Certified Food Safety Manager' or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation