Revision Energy - South Portland, ME

posted 19 days ago

Full-time - Mid Level
South Portland, ME
251-500 employees
Administration of Economic Programs

About the position

The Field Service Technician - Journeyperson Plumber at ReVision Energy is responsible for providing exceptional on-site customer service and repair for Heat Pump Water Heaters and Solar Hot Water systems. This role involves troubleshooting, maintenance, and installation of domestic hot water systems, ensuring customer satisfaction and efficient resolution of field-related issues.

Responsibilities

  • Respond to thermal service calls individually or with support
  • Diagnose, troubleshoot, communicate with tech support, and complete repairs
  • Effectively communicate with customers to explain the issue on site as well as steps to address the repair
  • Update internal service records
  • Gather all information needed to apply for a warranty claim
  • Collaborate and clearly communicate with team members to coordinate schedule and customer needs
  • Collaborate with Residential Operations coordinator and installation manager to install new domestic hot water systems

Requirements

  • ME and NH plumbing license
  • Experience installing and servicing water heaters
  • Valid driver's license and clean driving record
  • Strong problem-solving skills
  • Highly organized and detail oriented
  • Ability to set and meet priorities
  • Strong customer service and communication skills
  • Excellent teamwork skills with ability to foster a positive team environment
  • Ability to succeed in a fast paced, community environment as well as motivation to work independently
  • Ability to produce significant output with minimal waste
  • Comfortable with reaching out to peers and collaborating with supervisors to establish positive working relationships
  • Adjusts quickly to changing priorities and conditions
  • Copes with change and flexibility
  • Acts without being told what to do
  • Brings new ideas to the process and procedures
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