FT Food Lion To Go Lead

Food Lion - Smithfield, VA

Full-time - Entry Level

Smithfield, VA

10,001+ employees

Food and Beverage Retailers

About the position

The Food Lion To Go Lead is responsible for overseeing the Food Lion To Go operations, ensuring high levels of customer satisfaction and associate morale. This role involves managing the performance of department associates, maintaining effective work schedules, and supporting the achievement of financial and operational goals. The Lead acts as a customer service ambassador, promoting a positive store culture and ensuring compliance with safety and regulatory standards.

Responsibilities

• Manage the Food Lion To Go operations, including hiring, training, and developing department associates.
• Supervise the performance of all duties and responsibilities of department associates and provide ongoing performance management.
• Maintain effective work schedules for Food Lion To Go associates to meet business traffic requirements.
• Provide leadership and motivation within the store to promote a positive culture.
• Support the achievement of budgeted financial and operating results.
• Proactively partner with department managers to ensure fresh orders are handled properly.
• Ensure return-to-stock items are managed promptly, especially refrigerated and perishable items.
• Model outstanding customer service and offer solutions that meet or exceed customer expectations.
• Control store expenses through proper ordering and care for supplies and equipment.
• Understand and use company tools such as financial reports and business information systems.
• Perform duties to ensure department appearance, quality, workplace safety, and sanitation are maintained.
• Observe and correct unsafe conditions that could cause accidents.
• Ensure compliance with local, state, and federal regulations.
• Maintain security standards and complete required training courses.
• Provide recognition of accomplishments and constructive counseling as needed.

Requirements

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be accredited as a Certified Food Safety Manager or complete training within the first 90 days.

Nice-to-haves

• Ability to use computers and other communication systems required to perform job functions.
• Ability to use hand-held computers for orders, mark downs, scan outs, and inventory.

Benefits

• Equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or sexual orientation.