FT Manager Customer Service (H)

Food Lion - Newberry, SC

Full-time - Mid Level

Newberry, SC

10,001+ employees

Food and Beverage Retailers

About the position

The Full-Time Manager of Customer Service at Food Lion is responsible for overseeing store operations, particularly the Front End, to achieve financial and sales goals while fostering a positive shopping experience for customers. This role involves managing staff, ensuring compliance with safety and operational standards, and promoting a culture aligned with Food Lion's values.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout, and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy, and Culture.
• Support the achievement of budgeted financials, operating results, and Food Lion To-Go KPIs.
• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible, and friendly customer service.
• Role model outstanding, friendly customer service and offer solutions that meet or exceed customers' expectations.
• Control store expenses through proper ordering, care for supplies and equipment.
• Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications.
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained.
• Ensure Front End schedules, including Food Lion To-Go, are written per standards to provide extraordinary customer service at all times.
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls efficiently.
• Ensure all Front End cashiers review the weekly sales flyer and understand where to find key items and communicate unanticipated out of stock conditions.
• Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses.
• Ensure proper control of all store funds and company assets.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Record and report all associate and customer accidents in accordance with established Food Lion procedures.
• Ensure compliance with local, state, and federal regulations.
• Adhere to all company guidelines, policies, and standard practices.
• Maintain security standards.
• Successfully complete Computer Based Training (CBT) and Training guide.
• Provide recognition of accomplishments and offer constructive counseling when necessary.

Requirements

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a 'Certified Food Safety Manager' or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment.