FT Retail Assistant Manager

Tcc Wireless - South Orange, NJ

Full-time - Entry Level

South Orange, NJ

Telecommunications

About the position

The Retail Assistant Manager (RAM) at TCC Wireless is responsible for providing exceptional customer service and driving sales in a fast-paced retail environment. This role serves as a vital link between customers and the T-Mobile brand, focusing on building relationships and maximizing revenue opportunities while ensuring compliance with company policies and maintaining store standards.

Responsibilities

• Provide world-class customer service by greeting customers, answering phones, and assessing their needs.
• Drive monthly revenue goals by acquiring new customer accounts and maximizing existing accounts.
• Build relationships with TCC Wireless employees and customers across all business channels.
• Assist store management in opening, closing, and operating the retail facility, including cash handling and inventory management.
• Ensure compliance with all company policies and procedures.
• Maintain store appearance and cleanliness according to retail standards.
• Explore customer needs through thoughtful questions and support with service activations, changes, and bill payments.

Requirements

• High School Diploma or GED
• Minimum 6 months experience in retail and/or sales with a strong customer focus
• Legally authorized to work in the United States
• Ability to work nights, weekends, and holidays in a retail environment
• Excellent written, verbal, and interpersonal communication skills
• Reliable transportation
• Ability to stand for long periods on the sales floor
• Ability to move and/or lift up to 25 pounds

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Phone service discounts
• Development and growth opportunities