Fulfillment Center Delivery Driver-Tampa

About the position

The Fulfillment Center Delivery Driver serves as a brand ambassador for Kroger, providing excellent customer service while delivering customer orders directly to their homes. This role emphasizes safe and efficient driving, adherence to company standards, and the demonstration of core values such as respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Provide excellent customer service while delivering orders to the customer.
• Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers.
• Ensure a high degree of professionalism and personal presentation when interacting with customers.
• Drive a company vehicle safely and in accordance with Kroger's driving standards.
• Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur.
• Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards.
• Control and maintain an accurate record of customer deliveries.
• Assist fellow drivers that may encounter difficulties while out delivering.
• Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations.
• Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor.
• Complete pre-inspections check of company vehicle before use and report any defects to supervisor.
• Operate company provided technology devices for mapping and customer interaction.

Requirements

• Valid driver's license
• Excellent communication and customer service skills
• Must annually pass a DOT regulated medical exam
• Must have a good driving record
• Ability to operate a delivery van and handheld tablet device
• Must be able to lift up to 50 lbs. with or without reasonable accommodation
• Must be at least 21 years old
• May require chauffer's license in some states

Nice-to-haves

• High School Diploma or GED
• Any customer service experience
• Any delivery driver experience