Fulfillment / Customer Service Associate - Cannabis Industry

$37,440 - $37,440/Yr

CannaBuddy - Charlotte, NC

Part-time - Entry Level

Charlotte, NC

About the position

The Fulfillment / Customer Service Associate at CannaBuddy plays a crucial role in the eCommerce Fulfillment team, focusing on the ordering, shipping, receiving, processing, and warehousing of cannabis products. This part-time position emphasizes excellent customer service, ensuring that curbside customers receive their products accurately and efficiently while maintaining a clean and organized workspace.

Responsibilities

• Pick, pack, and ensure accuracy and quality of shipped and curbside orders
• Weigh, package, and label loose cannabis flower and gummies in the required quantities
• Restock and organize inventory
• Assist with monthly inventory count
• Deliver cannabis products to curbside customers and offer consultations as needed
• Work with team to ensure cleanliness throughout office and warehouse areas
• Learn and follow company policies, procedures, and safety rules
• Adhere to company work hours, policies, and rules governing professional staff behavior

Requirements

• High school diploma or GED
• 1+ years in a customer-facing role
• Extensive cannabis product knowledge
• Self-motivated with a desire to grow personally and professionally
• Use equipment such as basic hand tools, receiving and cleaning equipment

Nice-to-haves

• Bachelor's degree in a related field
• 1+ years of cannabis industry experience
• 2+ years of warehouse experience
• Familiar with Microsoft Office
• Flexibility to work in-person B2B/B2C pop-up events

Benefits

• 401(k)
• 401(k) matching
• Paid time off
• On-the-job training
• Professional development assistance
• Flexible schedule