Ardmore Home Design - City of Industry, CA

posted about 2 months ago

Full-time - Mid Level
City of Industry, CA
Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

Ardmore Home Design (AHD), founded in 2008, is a privately-owned, fast-paced, entrepreneurial company that values individuals with strong skills to enhance our products and processes daily. We specialize in designing, selling, and distributing luxury home décor to interior designers and boutique/luxury retailers globally. Our family of wholesale brands includes Made Goods, Pigeon & Poodle, Blue Pheasant, and Thucassi, each offering unique and high-quality products. We are currently seeking a Fulfillment Operations Coordinator to assist in logistical support and streamline our operations. This role is crucial for ensuring smooth logistical operations related to freight claims, returns, and expense tracking. The Fulfillment Operations Coordinator will handle damaged product claims, manage customer returns, update claims portals, and provide detailed reports on claims and freight expenses. This position requires continuous communication with carriers and efficient processing of refund checks, making it essential for the candidate to possess strong organizational and communication skills. The ideal candidate will be responsible for creating and distributing return labels and call-tags to facilitate merchandise returns from customers. They will monitor and ensure that returned products are received back within designated timeframes, evaluate and offer resolutions for claims denied by carriers, and regularly update the claims management portal with necessary actions and status changes. Additionally, the coordinator will compile and present weekly summaries of all processed claims and create monthly reports detailing freight expenses to aid in budget management. Continuous communication with carriers throughout the claims process is vital to ensure issues are resolved efficiently, and the coordinator will also handle and process refund checks received from carriers for approved claims. Monitoring and analyzing claims data to identify trends and areas for improvement in the fulfillment process will be a key part of this role.

Responsibilities

  • Create and distribute return labels and call-tags to facilitate the return of merchandise from customers.
  • Monitor and ensure that returned products are received back within the designated timeframes.
  • Evaluate and offer resolutions for claims that are denied by carriers.
  • Regularly update the claims management portal with necessary actions, status changes, and relevant details.
  • Compile and present weekly summaries of all claims that have been processed.
  • Create and deliver monthly reports detailing freight expenses to aid in budget management.
  • Continuously communicate with carriers throughout the claims process to ensure issues are resolved efficiently.
  • Handle and process refund checks received from carriers for approved claims.
  • Monitor and analyze claims data to identify trends and areas for improvement in the fulfillment process.

Requirements

  • 2+ years of experience in logistics, warehouse fulfillment, or a related field (shipping, supply chain, or distribution).
  • Proven understanding of logistics and freight operations, including LTL (Less Than Truckload) shipments.
  • Proficiency in Microsoft Excel, including experience with data analysis and reporting.
  • Strong communication skills with the ability to effectively interact with carriers, customers, and internal teams.
  • Experience with claims management systems and a solid grasp of warehouse management technology.
  • Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field preferred, or equivalent practical experience.
  • Project management experience is a plus (e.g., PMP/CAPM, Six Sigma, Lean certifications).
  • Analytical skills to monitor and interpret claims data for process improvement.

Nice-to-haves

  • Project management experience (PMP/CAPM, Six Sigma, Lean certifications).

Benefits

  • Competitive hourly wage of $21.00 - $23.00 based on skills and experience.
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