Ardmore Home Design - City of Industry, CA
posted about 2 months ago
Ardmore Home Design (AHD), founded in 2008, is a privately-owned, fast-paced, entrepreneurial company that values individuals with strong skills to enhance our products and processes daily. We specialize in designing, selling, and distributing luxury home décor to interior designers and boutique/luxury retailers globally. Our family of wholesale brands includes Made Goods, Pigeon & Poodle, Blue Pheasant, and Thucassi, each offering unique and high-quality products. We are currently seeking a Fulfillment Operations Coordinator to assist in logistical support and streamline our operations. This role is crucial for ensuring smooth logistical operations related to freight claims, returns, and expense tracking. The Fulfillment Operations Coordinator will handle damaged product claims, manage customer returns, update claims portals, and provide detailed reports on claims and freight expenses. This position requires continuous communication with carriers and efficient processing of refund checks, making it essential for the candidate to possess strong organizational and communication skills. The ideal candidate will be responsible for creating and distributing return labels and call-tags to facilitate merchandise returns from customers. They will monitor and ensure that returned products are received back within designated timeframes, evaluate and offer resolutions for claims denied by carriers, and regularly update the claims management portal with necessary actions and status changes. Additionally, the coordinator will compile and present weekly summaries of all processed claims and create monthly reports detailing freight expenses to aid in budget management. Continuous communication with carriers throughout the claims process is vital to ensure issues are resolved efficiently, and the coordinator will also handle and process refund checks received from carriers for approved claims. Monitoring and analyzing claims data to identify trends and areas for improvement in the fulfillment process will be a key part of this role.