Fulfillment (Operations) Manager-Metal Service Center

Industrial Metal Supply • San Jose, CA

400d • $100,000 - $135,000

About The Position

The Fulfillment Manager at Industrial Metal Supply is responsible for overseeing the order fulfillment process in a warehouse environment, ensuring safety, efficiency, and quality in operations. This role involves managing a team, collaborating with various stakeholders, and implementing best practices to enhance customer satisfaction and operational performance. The position requires a hands-on approach, with the manager actively participating in warehouse activities and working second shifts as needed to support operations.

Requirements

• At least 5 years of progressive warehouse operations experience managing a team of at least 15.
• High School Diploma or G.E.D.
• Strong background in data analysis and presentation.
• Ability to exercise independent judgment and decision-making.
• Strong customer, quality, and results orientation.
• Knowledge of company products and processing equipment.
• Proficiency in Microsoft Office Suite.
• Familiarity with warehouse equipment, including forklifts.
• Knowledge of ISO procedures and ASME B30.2 standards.
• Understanding of personnel management and supervision principles.

Nice To Haves

• Experience with International Organization of Standardization (ISO) procedures.
• Knowledge of American Society of Mechanical Engineers (ASME) standards.
• Experience in a fast-paced warehouse environment.

Responsibilities

• Supervise activities including receiving, stocking, order processing, and customer deliveries.
• Drive QMS performance to ensure safety and quality standards are met.
• Create a culture of safety and accountability among warehouse associates.
• Elevate floor supervisors to build high-performing teams and improve retention rates.
• Implement best practices for cost savings and achieving KPIs.
• Collaborate with HR to enhance associate skillsets and satisfaction.
• Establish and implement training and development plans for warehouse staff.
• Conduct hiring processes for warehouse associates, focusing on quality candidates.
• Work closely with Sales to enhance customer experience and market share.
• Ensure quality throughout warehouse processes, including material handling and order accuracy.
• Monitor compliance with ISO procedures in warehouse operations.
• Maintain an organized warehouse with proper stock management and traceability.
• Establish production standards and monitor adherence to procedures.
• Oversee preventive maintenance schedules for warehouse equipment.
• Communicate regularly with management regarding staffing and operational issues.
• Visit customers to assess their changing needs and desires.
• Monitor warehouse parameters such as payroll, expenses, and safety programs.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED