Fulfillment Operations Team Leader

About the position

As a Fulfillment Operations Team Leader at Target, you will be part of a team that ensures guests receive their orders accurately and efficiently. This role involves leading a team to execute best practices in fulfillment operations, driving service culture, and supporting sales growth. You will be responsible for workload planning, team development, and maintaining a high standard of guest service. Your typical day will include coaching team members, optimizing workload, and ensuring compliance with safety and operational standards.

Responsibilities

• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning.
• Demonstrate a service culture that prioritizes the guest service experience.
• Drive fulfillment goals and understand your role in supporting sales growth.
• Utilize workload planning tools to complete all scheduled workload.
• Review fulfillment reporting to identify gaps and develop a plan to resolve.
• Create intra-day workload optimization plans for your team.
• Enable efficient delivery to guests by leading pickup and ship from store workload.
• Evaluate and recommend candidates for open positions.
• Establish clear goals around quality, accuracy, and timeliness.
• Support team onboarding and learning.
• Lead and coach the team to ensure accuracy and efficiency in all fulfillment processes.
• Work a schedule that aligns to guest and business needs.
• Ensure supplies are ordered timely and stocked.
• Follow all safe and secure training and processes as a key carrier.
• Demonstrate a commitment to diversity, equity, and inclusion.
• Model a safety advocacy culture.
• Address store needs such as emergency and regulatory visits.
• Support guest services such as back-up cashier and order pick up.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Ability to lead and hold others accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Welcoming and helpful attitude.
• Effective communication skills.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k) plan.
• Employee discount.
• Short term and long term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.