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Regions Financial - Salt Lake City, UT
posted 3 months ago
Full-time - Entry Level
Onsite - Salt Lake City, UT
Credit Intermediation and Related Activities
About the position
The Fulfillment Solutions Specialist at Regions is responsible for initiating transactions for the bank's products and services through direct calls and referrals. This remote position focuses on providing excellent customer service, opening and funding new accounts, and achieving performance targets while maintaining compliance with regulatory requirements.
Responsibilities
- Opens and funds new accounts for customers via phone and internet channels
- Provides excellent customer service and answers client questions within set standards
- Advises, guides, and educates customers on the full range of bank products and services
- Achieves or exceeds monthly performance targets for quality assurance and efficiency
- Utilizes inbound/outbound telephone techniques to build client relationships
- Completes all required documentation to process customer transactions
- Follows through on customer inquiries, requests, or complaints
- Resolves issues promptly
- Works under close supervision or clearly defined procedures
Requirements
- High School Diploma or GED
- One (1) year of experience in customer service/sales
- Technical specifications for remote work: Download speed of at least 30 Mbps, Upload speed of at least 5 Mbps, Ethernet connection required
Nice-to-haves
- Experience in a contact center environment
- Experience in banking and/or finance
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
