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Regions Financial - Houston, TX
posted about 2 months ago
Full-time - Entry Level
Onsite - Houston, TX
Credit Intermediation and Related Activities
About the position
The Fulfillment Solutions Specialist at Regions Bank is responsible for initiating transactions for the bank's products and services through direct calls and referrals. This remote position emphasizes excellent customer service, achieving performance targets, and building client relationships while adhering to defined procedures.
Responsibilities
- Opens and funds new accounts for customers via phone and internet channels
- Provides excellent customer service and answers client questions within set standards
- Advises, guides, and educates customers on the full range of bank products and services
- Achieves or exceeds monthly performance targets for quality assurance and efficiency
- Utilizes inbound/outbound telephone techniques to build client relationships
- Completes all required documentation to process customer transactions
- Follows through on customer inquiries, requests, or complaints
- Resolves issues promptly
- Works under close supervision or clearly defined procedures
Requirements
- High School Diploma or GED
- One (1) year of experience in customer service/sales
Nice-to-haves
- Experience in a contact center environment
- Experience in banking and/or finance
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
