Fulfillment Support Supervisor, Full Time - North Michigan

About the position

The Fulfillment Support Supervisor at Bloomingdale's is responsible for leading a team that manages the fulfillment process for online customer orders. This role emphasizes driving best practices in fulfillment, ensuring productivity compliance, and maintaining high standards for customer experience. The Supervisor will also teach packing techniques to guarantee that every package is delivered in excellent condition, while motivating the team to meet set objectives.

Responsibilities

• Lead a team of colleagues in the fulfillment process for online customer orders.
• Drive fulfillment best practices and ensure store productivity compliance.
• Teach packing policies and techniques to ensure quality delivery of packages.
• Follow up with team members to ensure processes are adhered to.
• Embrace and utilize technology in the fulfillment process.
• Participate in other support functions and assist in-store customers as needed.

Requirements

• High School Diploma or equivalent required.
• 1-2 years of related experience in a supervisory role.
• Strong interpersonal skills with the ability to communicate effectively with diverse groups.
• Resourceful and adaptable to changing priorities.
• Ability to work independently as well as part of a team.
• Flexible schedule availability, including day, evening, weekends, and holidays.

Nice-to-haves

• Experience in retail or customer service environments.
• Familiarity with fulfillment processes and best practices.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Vision insurance
• Employee discount at Bloomingdale's & Macy's Stores