Full-time 1st Shift Coordinator, Technology Support - Health and Wellness Non-Store Operations

$32,510 - $55,494/Yr

Walmart - Carrollton, TX

Part-time,Full-time - Entry Level

Carrollton, TX

General Merchandise Retailers

About the position

The Coordinator, Technology Support at Walmart Mail Order Pharmacy plays a crucial role in ensuring the smooth operation of technology systems that support pharmacy services. This position focuses on troubleshooting hardware and software issues, managing support tickets, and coordinating equipment requests to enhance the efficiency of pharmacy operations. The role requires a commitment to customer service and adherence to company policies while working in a collaborative environment to support both patients and associates.

Responsibilities

• Support and troubleshoot systems hardware, software, and peripheral equipment issues.
• Install, monitor, maintain, and repair equipment; resolve open support tickets.
• Research reported issues and report status to management and customers throughout the troubleshooting process.
• Submit requests for technical equipment, hardware, workstations, and software; follow up on requests.
• Maintain software request lists and follow security protocols for confidential information.
• Aid in the resolution of technical support issues related to applications and coordinate service on telephones as needed.
• Identify equipment needs and report hardware needs to management.
• Comply with company policies, procedures, and standards of ethics and integrity.
• Complete work assignments and priorities by collaborating with managers, co-workers, and customers.

Requirements

• 1 year of customer service-related experience.
• 1 year of experience using intermediate functionality of the Microsoft Office suite.
• Associate's Degree in Business or related field (Logistics, Business, Administration, or Economics).
• Experience in IT Support or Call Center environments.
• Ability to troubleshoot hardware and software issues.

Nice-to-haves

• Basic functionality of Microsoft Office.

Benefits

• Paid jury duty
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Military leave
• Paid time off
• Family leave
• Parental leave
• Vision insurance
• Life insurance
• Paid sick time