JPMorgan Chase - Stafford, VA
posted 20 days ago
Full-time - Entry Level
Stafford, VA
Credit Intermediation and Related Activities
About the position
The Associate Banker position at Stafford Market Place Branch focuses on delivering exceptional customer experiences and building lasting relationships with clients. This role involves engaging with customers, managing branch operations, and providing education on banking products and technology. The Associate Banker plays a crucial role in representing the bank's brand and culture while helping clients achieve their financial goals.
Responsibilities
- Engages clients as they enter the branch by welcoming them and managing lobby traffic.
- Performs branch operations including managing cash devices and account origination for consumer clients.
- Provides proactive client outreach to gauge success and offer new tools for banking and investment goals.
- Champions new Associate Banker skills and assists in training new team members.
- Educates clients on technology self-service options such as the Chase Mobile App and ATMs.
- Shares best practices across supported branches to enhance customer experience.
Requirements
- 6 months of customer service experience
- High school diploma or GED equivalent
Nice-to-haves
- Ability to make personal connections and engage customers
- Professional and courteous demeanor in a team environment
- Strong organizational and follow-up skills
- Desire to influence and educate customers about technology
- Cash handling experience
