Full Time Assistant - Natick Mall

Pacific Sunwear Of California - Natick, MA

Full-time - Entry Level

Natick, MA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant Store Manager at Pacsun plays a crucial role in supporting the Store Manager to lead a customer-focused and sales-driven store environment. This position is responsible for motivating team members, ensuring adherence to company policies, and maintaining operational excellence to enhance the customer experience. The Assistant Store Manager also acts as a floor supervisor and is involved in coaching staff, managing merchandise flow, and executing visual standards.

Responsibilities

• Assist the Store Manager in leading a customer-focused and sales-driven store.
• Inspire and motivate team members by exhibiting core value behaviors.
• Ensure all team members deliver an engaging and positive customer experience.
• Handle customer situations in compliance with policies and procedures.
• Maintain a clean and organized store to maximize the customer experience.
• Share customer feedback with the leadership team to improve service.
• Perform as the floor supervisor during non-peak periods.
• Coach and provide feedback on Sales Associate performance.
• Support associate engagement by recognizing outstanding performance.
• Provide direction to associates on company directives and standards.
• Prioritize and delegate tasks to meet operational needs.
• Support and execute visual directives and maintain visual standards.
• Drive efficiency in all operational store processes.
• Maintain merchandise flow and presentation standards in the store and stockroom.
• Ensure all store associates follow policies and safety practices.
• Reflect the Pacsun brand by demonstrating passion for products and trends.

Requirements

• Passion for product, brands, fashion, and trends.
• High School Diploma or equivalent preferred.
• Effective written, verbal, and presentation skills.
• Strong communication skills.
• Excellent time management skills.
• Proficient in math and strong computer skills.

Nice-to-haves

• Experience in retail management or supervisory roles.
• Knowledge of current fashion trends and brands.

Benefits

• Flexible scheduling to accommodate work-life balance.
• Employee discounts on products and merchandise.